Privacy Policy for Wellycat
Welcome to Wellycat
Your privacy is of utmost importance to us, and we are committed to safeguarding the personal and non-personal information you provide when interacting with our website, services, and products. This Privacy Policy outlines the details of how we collect, use, disclose, and protect your information in compliance with applicable laws and regulations.
By accessing or using our website, you consent to the terms of this Privacy Policy. If you do not agree, please discontinue the use of our services.
Information We Collect
To provide you with the best user experience and services, we may collect the following categories of information:
Personal Information
We collect personally identifiable information when you voluntarily provide it, such as:
- Name: For identification and personalization.
- Email Address: To send updates, confirmations, and marketing materials (with your consent).
- Phone Number: For order confirmation and customer support.
- Billing and Shipping Address: For processing payments and delivering products.
- Payment Information: Such as credit/debit card details or other payment methods. (Please note that payment information is processed securely by trusted third-party payment processors and is not stored by Wellycat.)
Non-Personal Information
We automatically collect non-identifiable information about your interaction with our website, including:
- IP Address: To identify geographic regions for localization.
- Browser and Device Information: Such as browser type, version, operating system, and screen resolution.
- Website Usage Data: Pages viewed, time spent on the website, and referral URLs.
- Cookies and Tracking Technologies: To track browsing patterns and preferences.
Sensitive Information
We do not knowingly collect sensitive information such as health data, biometric data, or information about race, ethnicity, or religion. If you choose to provide such data, it will be processed with your explicit consent.
How We Use the Information
The information we collect is used for the following purposes:
Fulfillment of Services
- Processing and delivering your orders.
- Managing subscriptions and accounts.
Communication
- Sending transactional emails such as order confirmations and updates.
- Providing customer support and resolving issues.
- Sending promotional offers, newsletters, and recommendations (with your consent).
Website and Business Optimization
- Enhancing user experience through analytics and feedback.
- Understanding website performance to make data-driven improvements.
- Developing and testing new features.
Compliance and Security
- Preventing fraud, abuse, or misuse of our services.
- Complying with legal obligations, such as record-keeping and tax laws.
Sharing Your Information
Third-Party Service Providers
We work with trusted service providers to ensure smooth operations, such as:
- Payment Processors: To securely handle financial transactions.
- Shipping Partners: To deliver products to your doorstep.
- Marketing Tools: To send newsletters and analyze user engagement.
Legal Compliance
We may disclose your information if required to do so by law or in response to valid requests from public authorities, including:
- To comply with legal obligations.
- To protect our rights, privacy, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant third party.
How We Protect Your Information
We take the security of your data seriously and implement technical and organizational measures to protect it, including:
- Encryption: Sensitive data is transmitted using Secure Socket Layer (SSL) encryption.
- Access Controls: Restricting access to personal information to authorized personnel only.
- Regular Audits: Monitoring our systems for vulnerabilities and breaches.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
As a user, you have the following rights concerning your personal information:
Access and Correction
You may request access to your personal data and ask us to correct or update any inaccurate or incomplete information.
Data Portability
You can request a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format.
Erasure
You have the right to request the deletion of your personal information, subject to our need to retain it for legal or contractual obligations.
Cookies and Tracking Technologies
Cookies are small data files stored on your device that help us recognize you and improve your browsing experience.
Types of Cookies We Use
- Essential Cookies: Required for the basic operation of the website.
- Performance Cookies: Help us understand website traffic and usage patterns.
- Marketing Cookies: Used for targeted advertising and personalization.
Managing Cookies
You can manage or disable cookies through your browser settings. However, doing so may limit the functionality of certain features on our website
.
Third-Party Links
Our website may include links to external websites that are not operated by Wellycat. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies before sharing your information.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Please review this policy regularly to stay informed about how we protect your data.
No Return and No Refund Policy
At Wellycat, we are dedicated to providing high-quality products to our valued customers. Due to the nature of our products and to maintain strict hygiene and safety standards, we operate under a No Return and No Refund Policy.
By making a purchase on our website, you acknowledge and agree to this policy.
No Returns
We do not accept returns for any products once they have been delivered. This is to ensure the integrity, quality, and safety of our cosmetic products.
No Refunds
All sales are final, and we do not provide refunds for any purchases made on our website, except in the case of:
- Incorrect products shipped.
- Products damaged during shipping (verified with photographic evidence). Exceptions to the Policy
While we do not accept returns or provide refunds, we make exceptions in specific cases:
Damaged or Defective Products
If your product is damaged or defective upon delivery:
- Notify us within 48 hours of receiving the product.
- Provide clear photos or videos showing the damage or defect.
Upon verification, we will provide one of the following resolutions:
- Replacement of the same product.
- Store credit for future purchases (at our discretion).
Incorrect Products
If you receive a product different from what you ordered:
- Contact us within 48 hours of delivery.
- Provide evidence of the incorrect item received.
We will arrange for a replacement of the correct product at no additional cost to you.
Cancellation Policy
Order cancellations are allowed only if requested within 12 hours of placing the order, provided the order has not been processed or shipped.
Customer Satisfaction Commitment
While we cannot accept returns or refunds, we are committed to ensuring your satisfaction. If you experience any issues with your order, please reach out to us at:
- Email: support@wellycatpure.com
- Phone: +91 7851916035
Our team will work diligently to address your concerns and find a fair resolution.
Contact Us
For further inquiries or assistance, feel free to contact our customer support team:
- Email: support@wellycatpure.com
- Phone: +91 7851916035
- Address: Sage Apothecary Pvt. Ltd ,Plot No. 516, Pace city-2,Sector-37,Gurugram-122001
Thank you for understanding and supporting Wellycat.